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Automotive Customer Support Specialist
3 weeks ago
As a Case Manager, you will be responsible for providing full Omni-Channel concern resolution support to customers of a luxury automotive brand. Your role will involve liaising and coordinating with various departments to satisfactorily resolve customer concerns.
The overall objective is to achieve customer satisfaction while reflecting and protecting the best interest of our client. This involves ensuring that all customer contact is meaningful and ultimately promotes brand advocacy and loyalty.
">Required Skills and Qualifications">- ">
- Proven experience in case management and customer support - handling objections.
- Strong communication skills across multiple channels (voice, email, social media).
- Ability to provide end-to-end support for customers.
- Passion for the automotive industry.
- Problem-solving mindset and ability to research and present best resolution to meet company and client expectations.
- Excellent organizational skills and attention to detail.
- ">
- Competitive salary.
- No weekend work.
- Hybrid/Flexible working arrangements.
- Free on-site gym.
- Free on-site parking.
- Tuition reimbursement.
This is an entry-level, full-time position. The ideal candidate will have a strong passion for the automotive industry and excellent communication skills.
