Digital Information Architect

2 months ago


Sydney, New South Wales, Australia Prezzee Full time
About the Role

We are seeking a highly skilled Digital Information Architect to join our team at Prezzee, a leading company in AU. As a key member of our digital customer support team, you will play a vital role in optimizing our knowledge management system and refining AI-powered chatbots.

As a Digital Information Architect, you will be responsible for gathering, organizing, and maintaining essential information from across the business to ensure consistent, accurate responses from customer service agents, chatbots, and self-service portals. You will collaborate with product, IT, and customer service teams to keep our knowledge base current and responsive to emerging customer needs.

You will monitor customer inquiries and update the knowledge base to address new trends and common issues. Additionally, you will work hands-on with AI-powered chatbots, ensuring they deliver natural, context-aware responses. Ideal candidates will have some exposure to chatbot tools and training but are eager to deepen their experience.

Salary: $90,000 - $110,000 per annum, depending on experience.



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