Customer Service Training Specialist

5 days ago


Adelaide, South Australia beBeeService Full time $90,000 - $115,000
Customer Service Training Specialist

The Customer Service Management Centre is a centre of excellence, focusing on delivering exceptional customer experiences throughout the service lifecycle. This involves a comprehensive approach from customer engagement to ongoing service quality assurance.

We are seeking a Customer Service Training Specialist to join our team on a part-time basis. The role will involve coordinating and delivering training programs, as well as providing customer support to ensure operational productivity.

Key Responsibilities:

  • Develop and deliver training programs that meet organisational needs in consultation with key stakeholders.
  • Coordinate and deliver training requirements for new service transitions and conduct post-transition reviews.
  • Evaluate and review the effectiveness of training conducted.
  • Manage administrative training documentation and training record management requirements.
  • Support the Learning and Development program by developing programs to support participants from community-based programs where necessary.

Required Skills and Qualifications:

  • Strong customer focus
  • Proven initiative
  • Demonstrated experience within a similar role
  • High level of competence in delivering training and development programs
  • Experience working in a Service Desk Environment

Preferred Qualifications:

  • Certificate IV in Training and Assessment
  • ITIL Foundation Certificate (V3)

Why Choose Us:

We offer an outstanding working environment, fantastic corporate culture, and excellent internal promotion opportunities along with continuous learning and development possibilities. We value staff satisfaction and provide benefits such as flexible work options, paid parental leave, and more.



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