Warehouse Operations Manager
2 weeks ago
We are seeking a Warehouse Operations Manager to oversee our night shift team at our Knoxfield site.
The successful candidate will be responsible for ensuring product is picked, packed, and delivered accurately and safely.
This role involves leading a diverse team of employees in a fast-moving environment.
Key Responsibilities:
- Lead and motivate a team of 50+ employees to achieve safe, accurate, and efficient warehouse operations.
- Oversee night shift activities including receiving, storing, picking, and loading product in line with company policy and safety standards.
- Ensure trucks are loaded on time and in full to meet strict delivery deadlines.
- Monitor labor budgets, overtime, picking rates, and accuracy levels to meet operational targets.
- Champion a proactive safety culture, ensuring HACCP, food safety, and OH&S requirements are consistently met.
- Support and develop staff - provide coaching, training, and clear direction.
- Liaise with transport teams to ensure smooth coordination between warehouse and drivers.
- Investigate and resolve customer complaints with corrective action and a focus on service recovery.
- Provide meaningful reporting and data to senior management.
Requirements:
- Proven experience in managing people and operations in warehousing or distribution environments.
- Strong operational expertise in warehouse and logistics environments, with the ability to balance speed, accuracy, and safety.
- A hands-on leadership style to be present on the floor, problem-solving in real time, and coaching staff to perform at their best.
- Excellent communication and stakeholder management skills, able to work with employees, drivers, managers, and customers.
- Strong financial and analytical ability to manage labor budgets, wages, and operational costs.
- Resilience and adaptability to thrive in a night shift environment, balancing team morale and service delivery.
- HACCP/food safety and OH&S experience (desired).
- Exposure to cold storage environments (advantageous).
What Success Looks Like:
- Safety First: A safe warehouse where HACCP, OH&S, and compliance are embedded into daily routines.
- Engaged Team: A motivated crew with high morale, supported by clear direction and consistent leadership.
- Customer Service Excellence: Trucks dispatched on time, every time, ensuring customers receive orders accurately and reliably.
- Operational Control: Labor budgets, overtime, and performance targets met without compromising quality.
- Positive Culture Shift: Earning the trust of long-tenured employees while introducing new standards, processes, and energy.
- Effective Onboarding: Completing a comprehensive induction program across day and night shifts, warehouse operations, and transport to build end-to-end knowledge of the business.
What We Offer:
A competitive remuneration package, including superannuation and other staff benefits, such as discounts on purchases, accommodation, health insurance, and banking.
Culture & Values:
- Customer Focus: Understanding and meeting the needs of internal and external customers.
- Respect: Treating colleagues and customers with dignity and respect.
- Passion: Sharing a passion for delivering exceptional results and making a positive impact.
- Leadership: Developing and empowering leaders to make a difference.
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