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Exceptional Sales and Service Professional

2 months ago


Melbourne, Victoria, Australia ANZ Full time

About Suncorp Bank

We are a proud part of the ANZ Group, dedicated to supporting the financial wellbeing of our million+ customers. Our team's top priority is their wellbeing, offering a range of benefits and support resources for a healthy work-life balance.

Our role as a Personal Banker in Melbourne will provide outstanding levels of sales and service to our customers within our customer channel at Suncorp. As part of this role, you will interact with customers in line with our connect conversation framework, ensuring all interactions are conducted with the customer's best interests at heart.

Key Responsibilities:

  • You will deliver on commitments being genuine and direct and ensuring fair outcomes for all.
  • You will work through challenges and raises risks to achieve results.
  • You will listen to customers, speaking up on their behalf and takes action to deliver the right outcome.
  • You will find different ways to perform work and identify new solutions.
  • You will adapt to change, willing to pivot around business needs and learns from experiences.

Requirements and Qualifications:

  • You will have demonstrated experience in a retail customer sales & service environment.
  • You will have a history of providing outstanding customer service in current or previous roles.
  • Banking experience is desirable but not mandatory.

A Day in the Life:

As a Personal Banker, your day will be filled with opportunities to develop and maintain relationships with peers in the region, building and maintaining relationships with region staff and key business stakeholders, and developing and maintaining relationships with community and business contacts to maximise financial services opportunities.

Your Compensation Package:

We offer an attractive salary package, estimated to be around $65,000 - $85,000 per annum, depending on your level of experience. We also provide tools that enable remote work to support flexible work arrangements whenever possible.

What We Offer:

Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities, and beliefs can thrive in an environment of inclusivity and mutual respect. We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself.