Operations Role

5 days ago

Melbourne, Victoria, Australia beBeeSkillset Full time $125,000 - $135,000
ServiceNow Operations Specialist

 

  • The ServiceNow Operations Specialist will be a key member of our team, responsible for overseeing the day-to-day operations of ServiceNow.
  • This role requires a strong understanding of ITSM and related modules, with experience in handling incidents, changes, requests, and troubleshooting across ServiceNow.

 

Key Responsibilities:

 

  • Manage customer incidents, requests, and changes across ITSM and related modules.
  • Support associates, admins, and ops engineers in their daily tasks.
  • Work closely with customers in prioritization meetings and day-to-day operations.

 

Requirements:

 

  • 3+ years' experience as a ServiceNow Engineer or Developer.
  • Strong hands-on skills in ITSM (mandatory) — with ITOM highly desirable, and any other modules a bonus.
  • Ability to mentor junior team members and support knowledge sharing.

 

Preferred Qualifications:

 

  • Experience handling triaging, ticket assignment, and driving operational hygiene.

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