Established Hospitality Service Delivery Specialist

2 days ago


Wollongong City Council, Australia beBeeLeadership Full time $90,000
Service Delivery Manager

Job Overview

  • Lead daily operations across multiple service areas.

Key Responsibilities

  • Oversee the delivery of exceptional customer service standards.
  • Mentor and train staff to ensure seamless service delivery.
  • Manage inventory, ordering and rostering to meet business objectives.
  • Ensure compliance with relevant regulations and industry standards.
  • Collaborate with senior management to achieve key performance indicators and drive growth.

Requirements for Success

  • Previous experience in a leadership or 2IC role within hospitality or a related field.
  • Excellent leadership, communication and problem-solving skills.
  • Strong knowledge of operational systems and processes.
  • A focus on delivering exceptional service and exceeding customer expectations.
  • Current certifications in RSA and RCG (or equivalent).
  • Availability to work a mix of days, nights, weekends and public holidays.

Career Advancement Opportunities Available



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