APS3 Participant Support Officer

3 weeks ago

CanterburyBankstown Council, Australia DFP Recruitment Full time
About the Role:

We are seeking a highly skilled and enthusiastic Participant Support Officer to join our team within a Federal Government Agency based in Bankstown. This role will be on a contract basis and will be an equivalent APS3 level.

Key Responsibilities:
  • Assist customers in a face-to-face environment by answering enquiries, booking appointments, making assessments on eligibility for payments and undertaking processing and system entry activities related to a customer's needs.
  • Provide general administrative support to the wider team, including managing and resolving participant matters by actioning planning tasks in line with relevant legislation.
  • Provide counter support for the local office, including participant enquiries in the self-help kiosks and online platforms.
  • Resolve customer enquiries, provide information and/or refer customers to appropriate government or community services.
  • Manage the team shared email inbox, appointments and telephone enquiries.
  • Coordinate appointments with the use of Agency office facilities.
  • Undertake research and investigation activities and prepare associated reports and correspondence.
Requirements:
  • Proven experience within a customer service environment, ideally within a Government or Health setting.
  • Advanced MS Office Suite skills.
  • Office Support/Administration experience (minimum of 2 years).
  • Strong Customer Service experience and communication skills, both verbal and written.
  • Excellent interpersonal skills and ability to build relationships with stakeholders.
  • Strong organisational skills and a high attention to detail.
  • A strong interest or previous experience with the Disability Sector would be an advantage.
About Us:

DFP Recruitment is a leading provider of recruitment services to the Federal Government and private sector. We are committed to providing a high-quality service to our clients and candidates.

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