Financial Services Specialist

2 weeks ago

Mount Ommaney, Queensland, Australia ANZ Full time

About Our Organisation

At Suncorp Bank, we strive to deliver exceptional growth opportunities within a culture of purpose and belonging. As part of the ANZ Group, our employees are directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.

Role Overview

This role is for a Financial Services Specialist who will provide outstanding levels of sales and service supporting customers via Face-to-Face interaction and inbound & outbound calls with Everyday Banking enquiries, account openings, and processes while balancing team, customer, risk, and performance outcomes.

Key Responsibilities

  • Deliver customer-obsessed service that drives customer satisfaction and first-call resolution.
  • Provide timely and accurate information on Everyday Banking enquiries, account openings, and processes via telephone and/or online channels.
  • Demonstrate the ability to listen, build trust, and ask the right questions to exceed customers' expectations and improve customer outcomes, resulting in strong NPS outcomes.
  • Contribute to a team culture that is balanced across people, customer, risk, and performance.
  • Evaluate compliance with all internal policies and procedures and external requirements, including legislative requirements such as Privacy and FSRA, as well as the Underwriting Guidelines.

Requirements

To grow and be successful in this role, you will ideally bring the following:

  • Experience in delivering high-quality customer experience.
  • Demonstrated ability to use customer and commercial acumen to enhance overall performance across people, customer, and risk measures.
  • Effective interpersonal and communication skills (written & verbal).
  • Demonstrated ability to work as a supportive team member.
  • Commitment to self-development and opportunities to increase capability in the role.
  • Computer literacy and navigation skills.

Why Work With Us

From the moment you join ANZ, you'll be doing meaningful work that shapes a world where people and communities thrive.

Our diverse team offers flexible working arrangements, access to health and wellbeing services, and discounts on selected products and services from ANZ and more. We're committed to building a workplace that reflects the diversity of the communities we serve. Join us today

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