Customer Service Representative

7 days ago

Mount Ommaney, Queensland, Australia EssilorLuxottica Full time
About EssilorLuxottica

We are a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. Our company brings together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world's evolving vision needs.

Our portfolio includes exclusive eyewear brands such as Ray-Ban, Oakley, Oliver Peoples, Persol, Costa, alongside esteemed licensed brands like Tiffany & Co, Burberry, and CHANEL. We also offer cutting-edge lenses like Varilux and Transitions that lead the industry in innovation.

Why Choose Us?
  • We offer a generous yearly product allowance of $1,500 ($600 for casuals) and Family & Friends discounts of up to 50% off across all our brands.
  • You'll have access to up to 50% off Oakley eyewear and apparel throughout the year.
  • Local and global volunteering opportunities through our charity partner OneSight, including OneSight volunteer leave and the ability to become a global ambassador.
  • We provide clear career pathways with national and global progression opportunities.
  • A world of personal and professional learning through Leonardo, our online platform, with opportunity for Retail certifications to strengthen your knowledge and capability.
Job Overview

We're seeking a Customer Service Representative - Luxury Eyewear to join our team. This role involves meeting and greeting customers, providing an exceptional customer experience, processing specialised orders, driving sales through product knowledge, and contributing to a positive team culture.

Key Responsibilities:
  • Meet and greet customers, providing exceptional customer service.
  • Process specialist orders for our customers.
  • Drive sales by sharing in-depth knowledge of our luxury and cutting-edge products.
  • Contribute to a positive and fun team environment.
Requirements
  • Prior retail, sales or customer service experience.
  • Excellent communication and people skills.
  • Motivated with a drive to achieve targets.
  • Thrives in a fast-paced environment.
What We Offer

As a valued member of our team, you can expect:

  • A competitive salary estimated at around $55,000 per annum (based on average Australian retail salaries).
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The chance to work with a global leader in the eyewear industry.

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