Senior Game Operations Manager

13 hours ago

Melbourne, Victoria, Australia beBeeDirector Full time $120,000 - $150,000

Live Operations Lead

We are currently seeking an experienced professional to join our team in Victoria, Australia. This role will be responsible for leading and managing a cross-disciplinary team, including software engineers, Quality Verification, Live Ops Specialists, and other production staff, with a focus on live operations.

The successful candidate will have 5+ years of project management, production, or team leadership experience in game development, with at least 2 years focused on live game or live service operations. They will also have demonstrated experience in strategic planning, resource management, and cross-functional team leadership.

Key Responsibilities:

  • Lead and manage a cross-disciplinary team to deliver ongoing content, features, and support for our live game.
  • Own the live operations strategy and schedule, ensuring on-time delivery of updates and content while maintaining quality, collaboration, and communication.
  • Analyze live game data, KPIs, and player feedback to inform decision-making and optimize the player experience.
  • Develop and refine incident response and risk mitigation processes for live service outages or critical issues, ensuring rapid resolution and clear directives.
  • Collaborate with producers, product managers, and other stakeholders to drive ongoing player engagement and retention.
  • Foster a culture of continuous improvement through post-mortems and data-driven iteration.
  • Identify and mitigate risks related to live service delivery, uptime, and player experience.
  • Coordinate with partners and internal stakeholders to ensure seamless live operations.
  • Manage resource allocation, budgets, and team capacity to support live operations priorities and long-term objectives.
  • Organize and facilitate Agile ceremonies (planning, scrum, sprint retrospectives) to support continuous improvement and delivery.

Requirements:

  • 5+ years of project management, production, or team leadership experience in game development, with at least 2 years focused on live game or live service operations.
  • Demonstrated experience in strategic planning, resource management, and cross-functional team leadership.
  • Bachelor's degree or equivalent professional experience.
  • Strong understanding of project management methodologies, including Agile and Waterfall.
  • Experience engaging and motivating remote and hybrid teams in an evolving environment.
  • Excellent communication, organizational, and problem-solving skills.
  • Data-driven with the ability to translate analytics and player feedback into actionable strategies.
  • PASSION FOR GAMES AND DELIVERING OUTSTANDING PLAYER EXPERIENCES.

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