Digital Transformation Specialist

2 days ago


Melbourne, Victoria, Australia ON24 Full time
Role Overview:

ON24 is seeking a skilled Technical Project Manager to join our Professional Services team who is focused on driving customer success and results-oriented. This role requires an organized individual, comfortable interfacing with clients, handling multiple projects with both long and short timelines, and facilitating communication between all internal ON24 departments as necessary, and external client teams.

You will partner with our clients to guide them through their digital transformation and elevate their digital marketing strategy. You will work strategically with our clients and partners to sell, integrate, and provide them with strategic advice on engagement and personalization strategies, technical installation, configuration, testing, and enablement services on the ON24 platform.

The successful candidate will serve as the client's point of contact to provide guidance on best practices & platform expertise, teach our clients to implement ON24 as a central part of their marketing workflow, connecting to their data sources and platforms to optimize their data strategies.

Key Responsibilities:
  • Providing an enhanced ON24 experience to ON24's customers and attendees
  • Strategic consultation, planning, and delivery of a customer's project
  • Event/environment setup and live event support
  • Event de-brief and strategic review of success metrics
  • Develop and maintain a deep technical understanding of ON24's product features and integrated platforms
  • Act as client point of contact to onboard, configure, and train clients on the ON24 platform in accordance with implementation statements of work, and/or change orders
  • Provide consultation, preparation, planning, and execution of events
  • Perform webinar and virtual event-related activities as necessary


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