Senior Digital Transformation Specialist

1 day ago


Melbourne, Victoria, Australia Wipro Technologies Full time

At Wipro Technologies, we are on a mission to bridge the gap between technology and business know-how. As a Senior Digital Transformation Specialist, you will play a critical role in delivering client solutions that drive business outcomes.

Company Overview

We are an end-to-end digital transformation partner with bold ambitions. We are committed to helping our customers, colleagues, and communities thrive in an ever-changing world.

Job Description

The purpose of this role is to provide techno-functional solutions and bridge the gap between project and support teams through expertise.

  • Bridging the gap between project and support teams through techno-functional expertise.
  • Driving end-to-end processes from business requirement management to integration & configuration and production deployment for new business implementation projects.
  • Checking feasibility of new change requirements and providing optimal solutions to clients with clear timelines.
Responsibilities

You will be responsible for:

  1. Sinking between technical and functional requirements of projects and providing solutioning/advice to clients or internal teams accordingly.
  2. Providing product support and maintenance to clients for specific ERP solutions and resolving day-to-day queries/technical problems that may arise.
  3. Creating and deploying automation tools/solutions to ensure process optimization and increase efficiency.
Performance Parameters

Your performance will be evaluated based on:

  1. Contribution to customer projects: quality, SLA, ETA, number of tickets resolved, problem solved, number of change requests implemented, zero customer escalation, CSAT.
  2. Automation: process optimization, reduction in process/steps, reduction in number of tickets raised.


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