Strategic Service Delivery Manager

1 week ago

Melbourne, Victoria, Australia beBeeLeadership Full time $100,000 - $150,000

Job Title: Strategic Service Delivery Manager

We are seeking an experienced leader to oversee the delivery of high-quality IT services to end users. This role requires strategic leadership and vendor management skills to drive excellent service standards.

About the Role

  • Establish and manage expectations within the business and with ICT partners.
  • Develop and implement policies to ensure consistently high service performance.
  • Monitor and evaluate customer feedback to inform quality improvement processes.
  • Collaborate with stakeholders to achieve high standards of service delivery.

Key Responsibilities

The successful candidate will be responsible for:

  • Elevating service standards through effective vendor management.
  • Driving quality improvements through data analysis and stakeholder engagement.
  • Fostering a culture of excellence within the team.
  • Building strong relationships with key stakeholders.

Requirements

To succeed in this role, you must have:

  • A proven track record in leading IT service delivery teams.
  • Excellent communication and interpersonal skills.
  • A strong understanding of IT service management principles.
  • The ability to work effectively in a fast-paced environment.

What We Offer

In return for your expertise, we offer a competitive salary and benefits package, including:

  • A comprehensive remuneration package.
  • Ongoing training and development opportunities.
  • A supportive and collaborative work environment.

About Us

We are a trusted delivery agency of the Victorian Government, dedicated to creating a future where waste is designed out of the system and products and materials stay in our economy for as long as possible.

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