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Customer Experience Lead
2 weeks ago
We are seeking an accomplished Professional to lead the delivery of exceptional customer experiences.
Main Responsibilities:- Maintain high levels of customer satisfaction and retention through proactive engagement and issue resolution.
- Collaborate with Sales, Product, and Consulting teams to design and deliver successful Client Success Events & Round Tables.
- Become a trusted advisor for our clients, providing strategic guidance and support across the organization.
- Increase adoption of Marketing Solutions by identifying new use cases and expanding networking opportunities within client accounts.
- Design and implement an operating rhythm with clients to drive usage and adoption.
- Promote and track sales teams supporting other data management clients.
- Develop strong relationships with partners and executive sponsors.
- Run client workshops and webinars as required.
- Strong interest in data, customer segmentation, and its applications.
- Minimum 2 years of experience (or equivalent mix of experience and education) in a related field.
- Proficiency in using CRM platforms (such as Salesforce) and Microsoft Office tools (PowerPoint and Excel).
- Proven track record of solving enterprise technology and data challenges.
- Experience organizing and prioritizing tasks, project management, and relationship management.
- Subject Matter Expertise: Marketing Technology, Digital Media Buying Landscape, Segmentation.
