Client Facing Support Professional

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $60,000 - $65,000

About the Role

As a Customer Success Associate, you will play a key role in supporting our customer-facing teams and delivering exceptional service to our clients. In this role, you will assist team members with their daily workflows, ensuring they can provide an enhanced experience to our customers. This position offers direct exposure to customer success management, cross-functional collaboration, and valuable career development opportunities in a fast-growing environment.

Key Responsibilities:

  • Assist team members with day-to-day client interactions, including account creation, product adoption, renewal processes, and resolving issues to maintain high satisfaction levels.
  • Respond to client questions and escalate more complex issues to team members or technical teams as needed.
  • Prepare and review customer reports, including usage metrics and feedback summaries.
  • Provide administrative support for the customer success team, such as scheduling meetings, updating records, and maintaining accurate client data.
  • Work closely with sales, product, and support teams to ensure a smooth customer journey and share customer insights to drive continuous improvement.
  • Represent the company with professionalism, acting as a trusted partner to our clients.

Requirements:

  • 1+ year experience in customer-facing roles in SaaS and/or start-up companies.
  • Proficiency in English is required; proficiency in Mandarin is a plus.
  • Passion for helping clients succeed with a proactive and solution-oriented mindset.
  • Experience using tools like Microsoft Office (especially Excel)/Google suite, CRM systems.
  • Strong attention to detail and communication skills.
  • Team player with a positive attitude, able to thrive in a fast-paced environment.

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