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IT Infrastructure Specialist
2 weeks ago
We are seeking skilled and service-driven professionals to join our team as IT Support Analysts, working in close partnership with the NSW Police Force.
Key Responsibilities:- Delivering responsive, multi-channel IT support, resolving incidents and requests at first contact where possible.
- Supporting and maintaining campus IT equipment, systems, and applications across teaching, learning, and administrative environments.
- Providing clear technical guidance and customer service to students and staff.
- Liaising with service partners, vendors, and stakeholders to escalate and resolve issues as needed.
- Monitoring compliance with policies and processes, maintaining accurate service records.
- Contributing to continuous service improvements and team collaboration.
You are a proactive IT professional who thrives on problem-solving and delivering exceptional service.
You will bring:
- A qualification in a relevant field (e.g. ICT user support, IT technician) or Microsoft certification such as Technology Associate (MTA).
- Proficiency in using common desktop software and web-based applications.
- A sound understanding of IT Service Management practices, including incident, request, problem, and change management as defined under the ITIL framework.
- Strong communication skills and a customer-first mindset.
- A collaborative approach to problem-solving, with the ability to escalate when appropriate but focused on first-contact resolution.
- Excellent communication skills and a passion for delivering positive user experiences.
