Current jobs related to Head of Operations, Guest Contact Centres: Lead the Way to Exceptional Guest Experiences - Brisbane, Queensland - Virgin Australia

  • Guest Experience Specialist

    4 weeks ago

    Brisbane, Queensland, Australia Marriott Full time

    Job Title: Guest Experience ExpertJob Summary:We are seeking a highly skilled and enthusiastic Guest Experience Expert to join our Front Office team at the Brisbane Marriott Hotel. As a key member of our team, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and providing personalized...

  • Guest Experience Expert

    3 weeks ago

    Brisbane, Queensland, Australia Marriott Full time

    Job Summary:We are seeking a skilled and enthusiastic Guest Experience Expert to join our Front Office team at the Brisbane Marriott Hotel. As a key member of our team, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and providing personalized service to our valued guests.Key...

  • Guest Experience Expert

    3 weeks ago

    Brisbane, Queensland, Australia Marriott Full time

    Job Summary:We are seeking a skilled and enthusiastic Guest Experience Expert to join our Front Office team at Marriott Hotels. As a key member of our team, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and departure processes, and providing personalized service to our valued guests.Key...

  • Luxury Guest Experience Lead

    2 weeks ago

    Brisbane, Queensland, Australia Marriott Full time

    Unlock your potential as a Guest Experience Manager at W Hotels, where creativity and innovation thrive.As a key member of our team, you will be responsible for delivering exceptional guest experiences, characterized by flawless efficiency and authentic emotional connection. Your role will involve taking ownership of guest requests, maximizing internal...

  • Guest Experience Specialist

    4 weeks ago

    Brisbane, Queensland, Australia Marriott Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Guest Experience Expert to join our Front Office team at the Brisbane Marriott Hotel. As a key member of our team, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and providing personalized service to our valued guests.Key...

  • Guest Experience Specialist

    4 weeks ago

    Brisbane, Queensland, Australia Marriott Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Guest Experience Expert to join our Front Office team at the Brisbane Marriott Hotel. As a key member of our team, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and providing personalized service to our valued guests.Key...

  • Hotel Guest Service Associate

    1 week ago

    Brisbane, Queensland, Australia The Star Entertainment Group Full time

    Hotel Guest Service Agent RoleThe Star Entertainment Group is seeking a highly skilled and enthusiastic Guest Service Agent to join our team at The Star Brisbane. This is an exciting opportunity to work in a fast-paced environment where you will be responsible for delivering exceptional guest service, managing guest requests, and maintaining a high level of...

  • Bell Captain

    1 week ago

    Brisbane, Queensland, Australia Echo Entertainment Group Full time

    About the RoleThe Bell Captain & Guest Experience Leader plays a pivotal role in ensuring guest satisfaction at The Star Brisbane.Reporting to the Concierge, you will be the initial point of contact for arrivals and oversee the smooth handling of guest luggage and vehicle arrivals and departures within the hotel.Your Key ResponsibilitiesLead the Hotel Porter...

  • Guest Experience Host

    1 week ago

    Brisbane, Queensland, Australia Wyndham Destinations Full time

    Delivering Exceptional Guest ExperiencesAs a Guest Experience Host with Wyndham Destinations, you will play a vital role in ensuring our resort guests have an unforgettable vacation experience. Your primary responsibility will be to manage the front desk, providing exceptional service to our valued owners and guests. This includes greeting and registering...

  • Guest Experience Coordinator

    1 month ago

    Brisbane, Queensland, Australia Oaks Hotels Full time

    Job SummaryOaks Hotels is seeking a highly skilled and customer-focused Guest Service Agent to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Deliver warm and professional greetings to guests upon...

  • Customer Experience Ambassador

    1 month ago

    Brisbane, Queensland, Australia Vicinity Centres Full time

    About the RoleWe are seeking a highly skilled and customer-focused Guest Experience Representative to join our team at Vicinity Centres.As a Guest Experience Representative, you will be responsible for providing exceptional customer service, ensuring a seamless and enjoyable experience for our guests. You will be the face of our centre, providing...

  • Front Office Manager

    2 weeks ago

    Brisbane, Queensland, Australia Oaks Hotels Full time

    Front Office Manager Job DescriptionWe are seeking an experienced Front Office Manager to lead our Front Office team at Oaks Hotels. As a key member of our hotel team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of the front office.Key Responsibilities:Guest Welcome and Check-in: Provide a warm and...

  • Guest Experience Host

    1 month ago

    Brisbane, Queensland, Australia Travel + Leisure Co Full time

    Deliver Exceptional Guest ExperiencesAs a Guest Experience Host at Travel + Leisure Co., you will be the face of our company, responsible for delivering exceptional guest experiences at our beautiful resorts. Your primary focus will be on providing top-notch customer service, ensuring that every guest feels welcome and valued.Key Responsibilities:Greet and...

  • Hotel Guest Experience Ambassador

    15 hours ago

    Brisbane, Queensland, Australia SOFITEL Full time

    Sofitel Brisbane Central is a sophisticated luxury hotel located in the heart of Brisbane city. We offer refined French luxury, world-class dining, and impeccable hospitality.As a Room Attendant, you will be at the heart of the hotel's operation, ensuring that our guests have a clean, comfortable space to relax and enjoy their stay. Your key focus will be on...

  • Guest Experience Host

    4 weeks ago

    Brisbane, Queensland, Australia Travel + Leisure Co. Full time

    Deliver Exceptional Guest ExperiencesWe're passionate about putting the world on vacation at Travel + Leisure Co. Our mission is to create unforgettable experiences for millions of travelers worldwide. As a Guest Experience Host, you'll play a vital role in delivering exceptional service and exceeding our guests' expectations.Key Responsibilities:Generate...

  • Guest Experience Manager

    4 weeks ago

    Brisbane, Queensland, Australia Marriott Full time

    Unlock Your Potential as a Guest Experience Manager at W HotelsAt W Hotels, we're on a mission to ignite curiosity and expand worlds. As a Guest Experience Manager, you'll be at the forefront of delivering exceptional guest experiences that leave a lasting impression. Join our dynamic team and become a part of a global community that's passionate about...

  • Guest Experience Specialist

    3 weeks ago

    Brisbane, Queensland, Australia Marriott Full time

    Job OverviewAs a key member of the Marriott Hotels team, you will play a vital role in delivering exceptional guest experiences. We are seeking a highly motivated and customer-focused individual to join our team as a Rooms Controller.Key ResponsibilitiesAssign rooms to guests based on their preferences and requestsHandle general inquiries and resolve issues...

  • Hotel Guest Service Representative

    3 weeks ago

    Brisbane, Queensland, Australia The Star Entertainment Group Full time

    Guest Services Agent RoleThe Star Entertainment Group is seeking a skilled Guest Services Agent to join our team at The Star Brisbane. As a key member of our front office team, you will be responsible for delivering exceptional guest service and ensuring a memorable experience for our guests.Key Responsibilities:Provide outstanding guest service and support...

  • Guest Experience Host

    2 weeks ago

    Brisbane, Queensland, Australia Travel + Leisure Co. Full time

    Deliver Exceptional Guest ExperiencesAs a Guest Experience Host at Travel + Leisure Co., you will be responsible for the day-to-day operation of the front desk. This includes greeting and registering of owners and guests, providing information to local area attractions, and completing all department-related paperwork. You will also utilize communication...

  • Hotel Guest Service Representative

    4 weeks ago

    Brisbane, Queensland, Australia The Star Entertainment Group Full time

    {"title": "Guest Service Agent", "description": "Deliver Exceptional Guest ExperiencesAs a Guest Service Agent at The Star Brisbane, you will be the face of our hotel, responsible for delivering outstanding service to our guests. Your passion for hospitality and commitment to 5-star customer service will make all the difference in creating memorable...

Head of Operations, Guest Contact Centres: Lead the Way to Exceptional Guest Experiences

2 months ago

Brisbane, Queensland, Australia Virgin Australia Full time
About the Role

We are seeking a highly skilled and experienced leader to join our team as the Head of Operations, Guest Contact Centres. As a key member of our leadership team, you will be responsible for designing, leading, and embedding a high-performing team culture across our Guest Contact Centres.

This is an exceptional opportunity to shape the future of our Guest Contact Centres and make a significant impact on our business. You will be responsible for leading digital transformation, modernizing our operations, and evolving our operating models to create experiences that our guests and people love.

Key Responsibilities
  • Lead and develop a high-performing team culture across our Guest Contact Centres
  • Design and implement digital transformation strategies to enhance guest experiences
  • Modernize our operations to improve efficiency and effectiveness
  • Evaluate and evolve our operating models to meet changing business needs
  • Develop and implement strategies to improve guest satisfaction and loyalty
  • Collaborate with cross-functional teams to drive business results
Requirements
  • Proven industry leadership experience with a track record of success
  • Experience in leading digital transformation in an operational or contact centre environment
  • Strong leadership and management skills, with the ability to inspire and motivate teams
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders
  • Strategic thinker with the ability to introduce innovative ideas and solutions
  • Deep understanding of the commercial drivers for contact centres
About Us

Virgin Australia is a leading airline that is committed to delivering exceptional guest experiences. We are a dynamic and innovative company that is passionate about making flying better than 'nice'. We are looking for talented individuals who share our values and are passionate about delivering exceptional guest experiences.

We offer a range of benefits and perks, including discounted flights, travel insurance, and access to a wellbeing app. We are committed to creating a diverse and inclusive workplace culture that values and respects all employees.

What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment
  • Access to a wellbeing app and other employee benefits