Genesys Cloud Platform Engineer

2 weeks ago

Brisbane, Queensland, Australia Product and Technology Full time

Unlock the Power of Genesys Cloud

At Flight Centre Travel Group, we're on a mission to 'open up the world for those who want to see.' As a Genesys Cloud Platform Engineer, you'll play a critical role in delivering exceptional customer experiences and driving business value through our omni-channel contact centre as a service.

Key Responsibilities:

  • Design and implement innovative Genesys solutions to support omni-channel contact centre operations.
  • Ensure seamless integration with CRM platforms, telephony systems, and digital channels.
  • Optimize system performance, conducting regular audits to address performance issues and ensure high availability and reliability.
  • Enhance customer and agent experiences through best practices in routing, IVR, and self-service solutions.
  • Provide expert support, troubleshooting complex platform issues and delivering effective solutions.
  • Maintain comprehensive records of system configurations and integrations, ensuring adherence to company policies and industry standards.

Requirements:

  • Over 5 years of hands-on experience with Genesys Cloud development and operations, with a strong understanding of IVR and routing strategies.
  • Solid grasp of RESTful APIs, microservices architecture, and familiarity with telephony systems and protocols.
  • Strong analytical abilities to diagnose and resolve complex issues, ensuring seamless platform performance.
  • Proven ability to work effectively within cross-functional teams, fostering a collaborative environment to achieve project goals.
  • Superior verbal and written communication skills, capable of conveying technical concepts to non-technical stakeholders.
  • Understanding of financial impacts and business drivers to make informed technical decisions that support business objectives.
  • Experience in Agile environments, managing timelines and dependencies, and delivering quality software solutions.

What We Offer:

  • Discounts on travel and accommodation.
  • Employee Share Scheme through Equate Plus.
  • Access to in-house financial and health services, and internal 24/7 gym.
  • Ongoing training and professional development through the Flight Centre Landing.
  • Preference for internal progression through Brightness of Future.
  • Global career opportunities in a network of brands and businesses at your fingertips.
  • Proud Corporate Social Responsibility platform through the Flight Centre Foundation, and Brighter Futures programs.
  • Variety of social events to promote networking, the celebration of wins, and sometimes just for fun.

We Value You:

Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.

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