Patient Liaison Specialist

3 weeks ago

Bowen Hills, Queensland, Australia The Aushealth Hospital Research Fund Ltd Full time
{"title": "Patient Liaison Role", "description": "Job Summary

We are seeking a highly motivated and proactive individual to join our team as a Patient Liaison. This role involves liaising with patients, medical consultants, and external organizations to resolve hospital fees and charges.

Key Responsibilities

  • Liaise with patients and medical consultants to resolve hospital fees and charges.
  • Meet patients in the hospital to obtain financial consent and relevant paperwork.
  • Assist with the resolution of account queries for patients and health funds.
  • Provide exceptional customer service through building and maintaining effective relationships.
  • Maintain confidentiality of patient records.
  • Ensure all contractual requirements, privacy, and ACCC/ASIC debt collection guidelines are adhered to.

Requirements

  • Prior experience in a similar healthcare role (desirable but not essential).
  • Excellent interpersonal and communication skills.
  • Exceptional organization and time management.
  • An understanding of private health insurance cover and associated processes (desirable).
  • Excellent computer literacy skills with proficiency in the MS Office suite (essential).
  • Resilience in having challenging conversations and ability to empathize with vulnerable customers.
  • Ability to work collaboratively with a multi-disciplinary team.
  • Ability to problem solve and negotiate.
  • High level of accuracy and attention to detail.

What We Offer

  • Increased take-home pay with access to salary sacrifice.
  • Access to salary packaging and novated leasing.
  • Support for your success including industry-leading on-the-job training and personal development.
  • Support to attain competencies in performing the PLO role.
  • Employment Assistant Program (EAP).
  • Being an integral part of assisting our scientific research into cancer and diabetes.

Appointment Requirements

  • Provision of a National Police Check.
  • Satisfactory pre-employment drug and alcohol screening.
  • Eligibility to live and work in Australia.
  • Maintenance of your vaccination history.

Company Information

AusHealth is an Australian-owned health and wellbeing charity providing services for workplaces, hospitals, and healthcare services with the profits funding ground-breaking medical research.

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