Corporate Travel Business Development Manager

6 days ago

Sydney, New South Wales, Australia Flight Centre Travel Group Full time
About Us

Flight Centre Travel Group is a leading global travel company, ranking as one of the top five by size around the world. Our corporate arm, FCM, is the business travel partner of choice for large national, multinational, and global corporations.

The Opportunity

We are seeking an experienced Corporate Travel Business Development Manager to join our team in Brisbane, Sydney, or Melbourne. This role will focus on driving customer profitability, retention, and growth by delivering best practice travel programs and optimizing products and services provided to mid-tier customers.

Key Responsibilities
  • Commercial: Identify opportunities for value-added sales into existing customer bases, ensure fees are charged as per our FCM agreement, and drive customer compliance and growth with directly procured products and services.
  • Relationship: Communicate with customers at all levels, engage with internal stakeholders to deliver value to customers, and identify and build relationships with key customer stakeholders.
  • Innovation: Keep customers informed of latest FCM products and services, be an expert in selling the benefits of all product and service opportunities, and implement products and services that enhance customer programs.
  • Collaboration: Develop strong internal and external business relationships, influence customers to change to deliver value to customer programs, and uphold FCTG values and philosophies.
  • Technical: Ensure technical configurations are optimized, keep customers informed of latest FCM technical products, and utilize CRM systems (Salesforce) to leverage customer communications and document activities.
  • Data Analytics: Create automated schedules of analytics/reporting, create customized configurations for analytics/reporting platforms, and analyze customer data and trends to deliver opportunities through analysis.
  • Business Planning: Implement customized business plans that align with customer goals, measure and deliver on business plan outcomes, and conduct yearly VPG with customers.
  • Project Management: Manage, influence, and deliver key customer projects, communicate to key stakeholders on key project deliverables, and work with stakeholders to deliver statements of works.
Requirements
  • 3-5+ years of extensive Customer/Account Relationship Management experience.
  • TMC experience preferred.
  • Strong technical knowledge of FCM/corporate travel systems.
  • Experience in managing national and multi-national accounts.
  • Proficient user of Microsoft products, particularly Excel and PowerPoint.
  • Demonstrated ability to build multi-level relationships.
  • Ability to articulate knowledge about products, services, and value proposition to customers.
Benefits
  • Remuneration: On-target earnings of $100,000 annually plus super.
  • Unique Culture: We take pride in our inclusive company culture and offer a team environment like no other in the industry.
  • We love to travel: Generous discounts on flights, hotels, tours, cruises, car hire, attractions, travel insurance, and more.
  • Development: Individualized learning and development pathways.
  • Exclusive staff discounts: Accessible via our employee-only myRewards portal.
  • Balance: Flexible working arrangements available.
  • Brightness of Future: Career opportunities in a network of brands and businesses across the globe.
  • CORPORATE HEALTH DISCOUNTS: Access exclusive discounts on health insurance plans for you and your family.
  • Mental Health: Support, mindfulness activities, and Employee Assistance Program for staff and family.
  • Social: Regular awards nights, social team-building, and industry events.
  • Pride: Reconciliation, diversity, and inclusion practices.
  • Sustainability: Efforts to affect positive change for the environment and nominated charities.

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