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Customer Service Excellence Director
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We are seeking an experienced customer experience professional to lead and elevate our customer service operations.
Key Responsibilities:- Lead, mentor, and motivate a team of customer service specialists to deliver exceptional results.
- Develop, implement, and review customer service policies, programs, and procedures to ensure operational efficiency.
- Analyse key performance metrics to drive business growth and continuous improvement.
- Plan and implement robust after-sales service initiatives to enhance customer satisfaction.
- A minimum of 1+ years of experience in a customer service management or team leadership role with a proven track record of success.
- Proven Bachelor Degree or Equivalent in a relevant field.
- Exceptional communication and interpersonal skills with the ability to work effectively with cross-functional teams.
- A proactive, problem-solving mindset with a strong focus on continuous improvement and customer satisfaction.
