Defence Facility Operations Supervisor

4 days ago

Canberra, ACT, Australia beBeeoperations Full time $120,000 - $140,000

Job Role Overview

The Defence Facility Operations Supervisor is responsible for managing a dynamic portfolio of Defence facilities in ACT, providing operational support to the Regional Security Manager and our mission to deliver exceptional service to Defence.

Key Responsibilities

  • Lead and monitor contract compliance with contractual Key Performance Indicators (KPIs)
  • Participate in recruitment, onboarding, training, and performance management processes
  • Liaise with stakeholders on site performance, reporting, service delivery, operational reviews, and opportunities for improvement and innovation
  • Provide accurate and timely information on performance, variances, and action plans to the Regional Security Manager
  • Contribute to customer complaint resolution, disputes, and issue management

Essential Skills and Qualifications

  • Business acumen and commercial awareness
  • Strong leadership and management skills
  • Able to develop innovative solutions to meet customer needs and deliver high satisfaction levels
  • Autonomy in a fast-paced environment
  • Prioritization, meeting deadlines, and handling conflicting time constraints
  • Excellent written and verbal communication skills
  • Broad knowledge in security services, physical and electronic sectors desirable
  • Intermediate to advanced Microsoft Office skills, especially MS Excel
  • NV1 Security Clearance or ability to obtain (Australian Citizen required)
  • Current Security Licence required

About This Role

This role offers a challenging and rewarding career opportunity for an experienced operations supervisor to join our team and make a meaningful contribution to Defence facility operations.

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