
Clinical Operations Director
3 days ago
Job Title: Clinical Operations Director
The Clinical Operations Director plays a pivotal role in leading the clinic’s operational success, ensuring exceptional patient care and team collaboration.
- Operational Excellence: Oversee daily clinic operations to guarantee seamless workflow and efficient service delivery.
- Team Management: Supervise, mentor and support clinic staff, including receptionists and administrative personnel. Coordinate staff schedules and manage recruitment and training.
- Patient Satisfaction: Ensure high patient satisfaction by managing patient enquiries, resolving complaints and improving service delivery processes.
- Financial Performance: Handle billing, budgeting and financial reporting to ensure accurate payment processing and effective expense management.
- Compliance and Quality Assurance: Ensure the clinic meets all regulatory requirements and maintains high standards of care and safety.
- Clinic Maintenance: Oversee the maintenance of clinic facilities and equipment to provide a clean, safe and welcoming environment for patients and staff.
- Marketing Strategy: Assist with marketing strategies to promote clinic services and engage in community outreach to build relationships and increase patient referrals.
Qualifications:
For Experienced Clinical Operations Directors:
- Proven experience as Clinical Operations Director in a healthcare setting, preferably in orthopaedics or sports physiotherapy.
- Strong leadership and team management skills.
- Excellent organisational and multitasking abilities.
- Proficient in medical billing and financial management.
- Exceptional communication and interpersonal skills.
- Familiarity with healthcare regulations and compliance requirements.
For Receptionists Transitioning to Clinical Operations:
- Minimum 3 years' experience as medical receptionist or in similar administrative role within a healthcare setting.
- Demonstrated ability to handle administrative tasks with high accuracy and efficiency.
- Strong organisational and time-management skills.
- Excellent communication skills and patient-focused attitude.
- Willingness to learn and take on additional responsibilities.
- Ability to work collaboratively in a team environment.
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