Venue Operations Manager

1 day ago

Sydney, New South Wales, Australia beBeeVenue Full time
Job Title: Venue Manager

The Venue Manager plays a pivotal role in ensuring the smooth operation of our laid-back yet lively venues. Key responsibilities include managing daily operations, maintaining high standards of service, and contributing to the overall success of the business.

Key Accountabilities:
  • Manage restaurant or venue operations, including staff scheduling, inventory management, and quality control
  • Ensure compliance with health and safety regulations and company policies
  • Uphold and enhance the venue's reputation for excellence in food, service, and ambiance
  • Deliver outstanding customer service to ensure an exceptional guest experience
  • Address customer feedback and concerns promptly and professionally
  • Implement strategies to enhance customer satisfaction and loyalty
  • Develop and manage budgets, controlling expenses while maximising revenue
  • Monitor and analyse financial performance, identifying opportunities for cost savings and revenue growth
  • Implement pricing and menu strategies to optimise profitability
  • Recruit, train, and motivate a team of dedicated staff members
  • Foster a positive and collaborative work environment, promoting teamwork and professional growth
  • Plan and execute special events, promotions, and marketing initiatives to attract and retain customers
  • Collaborate with the marketing team to create and implement marketing campaigns that drive business growth
  • Generate regular reports on key performance indicators and present findings to senior management
  • Utilize data and feedback to make informed decisions and improvements
Required Skills and Qualifications:
  • Proven experience as a Hospitality Industry Manager or in a similar role
  • Advanced Licensee Qualification or General Manager Certificate would be advantageous
  • Understanding of food and beverage service industry principles
  • Ability to roster, budget, and control costs effectively
Benefits:
  • Incredible team member discounts from day one
  • 50% off stays at select hotels
  • $2 movie tickets and other perks
  • Rapid career growth opportunities through the EVT network
  • Local community involvement and charitable giving

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