IT Service Excellence Officer
7 days ago
We are seeking a highly skilled IT professional to join our IT Service Management team as an ASD 6 & EL1 IT Service Management Officer and Manager.
Key Responsibilities- Accountable for ensuring that IT service management is conducted according to approved policy and process.
- Review and amend policy and process.
- Responsible for ensuring that appropriate action is taken to anticipate, communicate, de-conflict and investigate change proposals.
- Provide clear direction to stakeholders regarding IT service availability and promote the use and understanding of IT service management.
- Negotiate persuasively with stakeholders on technical and business issues to drive agreement on outcomes that meet business needs.
As a member of the team, you will work across ASD and the NIC to support individuals and teams through IT change, drive the resilience of mission-critical IT services, and minimise disruption to customers.
Our Ideal Candidate- Communicate effectively and facilitate engagement with stakeholders.
- Think analytically and enjoy problem-solving.
- Build and sustain effective stakeholder relationships.
- Work collaboratively and operate as effective team members.
- Resolve issues by identifying and developing ideas for an alternative course of action.
- Work independently as well as working in a small–medium-sized team.
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Service Excellence Specialist
2 days ago
Melbourne, Victoria, Australia Zone IT Solutions Full timeZone IT Solutions is seeking an experienced EServe Delivery Specialist to join our team. In this role, you will be responsible for ensuring the successful delivery of our EServe solutions to clients, focusing on enhancing customer satisfaction and operational excellence.Responsibilities and RequirementsHold a Bachelor's degree in Information Technology,...
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Service Excellence Manager
1 day ago
Melbourne, Victoria, Australia Milestone IT (Milestone Information Technology) Full timeWe are seeking an experienced Service Delivery Manager to lead our IT service delivery team.The ideal candidate will have a strong background in managing Service Level Agreements (SLAs), Key Performance Indicators (KPIs), vendor negotiations, change management, asset management and IT Service Management (ITSM) projects.Qualifications:Bachelor's degree in IT...
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Administrative Officer
23 hours ago
Melbourne, Victoria, Australia Service Stream Full timeJob Description Summary:An opportunity exists for an Administrative Officer - Operations to join our growing company in Clayton South. The successful candidate will perform administrative duties to support Techsafe contracts, ensuring smooth delivery and meeting client expectations.Key Responsibilities:Contribute to the profitability and growth of Service...
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Operations Support Officer
20 hours ago
Melbourne, Victoria, Australia Service Stream Full timeAbout the CompanyService Stream is a leading provider of engineering and asset management solutions for essential services networks. Our Techsafe division is currently seeking a Scheduling Officer to join our administration team in Clayton South. The successful candidate will be responsible for performing administrative duties to support TechSafe's...
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Scheduling Officer
1 day ago
Melbourne, Victoria, Australia Service Stream Full timetime left to apply End Date: April 25, 2025 (29 days left to apply)job requisition id JR-114872Primary LocationVIC - Clayton SouthJob Description SummaryAn exciting opportunity has arisen for a Scheduling Officer to join Service Stream in our Clayton South office.About the RoleService Stream's Techsafe division are currently seeking a Scheduling Officer to...
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Office Services Professional
1 day ago
Melbourne, Victoria, Australia Zone IT Solutions Full timeKey ResponsibilitiesThe successful candidate will be responsible for:Managing incoming inquiries and responding accordingly;Coordinating interviews and scheduling appointments;Providing administrative support to other team members as needed;Contributing to the smooth operation of the office by completing tasks efficiently and effectively.We strive to create...
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Operational Excellence Manager
8 hours ago
Melbourne, Victoria, Australia Kinetic IT Full timeAbout Kinetic ITWe are a market-leading provider of high-quality technology solutions to large public, private, and government organisations. Our team is dedicated to delivering exceptional service that exceeds our customers' expectations and positively contributes to our industry and community.We take pride in hiring for the long term and have a strong...
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Banking Service Excellence Officer
2 days ago
Melbourne, Victoria, Australia Food and Wine Full timeBecome a key player in shaping the future of Food and Wine, where every day brings new opportunities.This role requires a unique blend of technical knowledge and interpersonal skills, making it an exciting challenge for those who thrive in fast-paced environments.Key responsibilities include:Designing and delivering customized banking solutions, meeting...
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Operational Excellence Leader
1 day ago
Melbourne, Victoria, Australia Zone IT Solutions Full timeZone IT Solutions is seeking an Operational Excellence Leader to join our team. In this role, you will be responsible for driving process improvement initiatives using Lean Six Sigma methodologies and developing solutions that drive operational excellence.About the Role:Lead Process Improvement InitiativesDevelop and Implement SolutionsMentor and Train Team...
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Receptionist / Office Admin
1 day ago
Melbourne, Victoria, Australia Zone IT Solutions Full timeWe are winning and growing our business and we are looking for an enthusiastic Receptionist / Office Admin to join the crew You will join a supportive team to work on a wide variety of IT roles spread across different locations in Australia. We are 100% remote, so you can be based anywhere in Australia and we will make this work.The Ideal Candidate should...
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Customer Service Representative
1 day ago
Melbourne, Victoria, Australia Zone IT Solutions Full timeAbout the RoleThis role requires a highly organized and detail-oriented individual who can manage multiple priorities and deadlines. You'll have the opportunity to work with a talented team and contribute to the growth and success of Zone IT Solutions.Key requirements include:A strong background in office administration or customer service;Excellent...
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Customer Service Representative
1 day ago
Melbourne, Victoria, Australia Service Stream Full timeWe are seeking a Customer Service Representative to join our Utilities division in Melbourne.About the RoleThe successful candidate will have experience in customer service, administration or technical support roles.Key Responsibilities:Triage work orders by identifying follow-up tasks.Make phone calls to customers and building managers.Coordinate technician...
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Project Support Officer
1 day ago
Melbourne, Victoria, Australia Zone IT Solutions Full timeWe are hiring for the role of Project Support Officers. As a Project Support Officer, you will be responsible for assisting project managers in the planning, coordination, and execution of projects.Responsibilities:Prior experience in a project support or project coordinator role.Strong organizational and time management skills.Proficiency in project...
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Project Support Officer
1 day ago
Melbourne, Victoria, Australia Zone IT Solutions Full timeWe are hiring for the role of Project Support Officers. As a Project Support Officer, you will be responsible for assisting project managers in the planning, coordination, and execution of projects.Responsibilities:Prior experience in a project support or project coordinator role. Strong organizational and time management skills. Proficiency in project...
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Service Desk Coordinator
1 day ago
Melbourne, Victoria, Australia Zone IT Solutions Full timeWe are currently seeking a Service Desk Coordinator. You will be responsible for coordinating and managing the service desk operations, ensuring timely resolution of IT support requests and delivering excellent customer service to end-users.Responsibilities:Previous experience in a similar role, preferably in an IT support or helpdesk environment.Strong...
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Project Coordination Officer
1 day ago
Melbourne, Victoria, Australia Zone IT Solutions Full timeWe are seeking a skilled Project Coordination Officer to join our team. In this role, you will provide support to project managers in the planning, coordination, and execution of projects.Key ResponsibilitiesPrior experience in a project support or project coordinator role is required. Strong organizational and time management skills are necessary....
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Excel Support Specialist
1 day ago
Melbourne, Victoria, Australia Milestone IT (Milestone Information Technology) Full timeMilestone IT is a leading provider of innovative technology solutions. We are currently seeking a highly skilled Data Support Analyst to join our team.Key Responsibilities:Develop and implement advanced Excel-based solutions to manage and analyze large datasets.Design and maintain Excel-based tools and templates for data collection, validation, and reporting...
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Sales and Service Coordinator Specialist
2 days ago
Melbourne, Victoria, Australia Service Experts Full timeJob Description:\As a Sales and Service Coordinator with Service Experts, you will play a vital role in supporting our sales team, service technicians, maintenance technicians, and installers. Your primary responsibility will be to maintain accurate data in our systems, communicate with customers regarding scheduled calls and follow-up visits, and work...
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Excel Support Role
1 day ago
Melbourne, Victoria, Australia Milestone IT (Milestone Information Technology) Full timeData Support Analyst Job SummaryThis role involves working closely with our client's team to extract and analyze data from various systems. The ideal candidate will possess strong Excel skills, excellent analytical abilities, and effective communication skills.Key Accountabilities:Extracting data from multiple sources and systems.Utilizing Excel to analyze...
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Service Excellence Manager
7 days ago
Melbourne, Victoria, Australia Challenger Services Full timeCompany OverviewChallenger Services Group is a leading provider of service solutions across various industries, including commercial cleaning, security services, hospitality, food production, government, aged care, and education. Our operations span across every State and Territory, where we are recognised for our excellence in quality, safety, and...