Front Office Team Lead Position

2 days ago

Rockhampton, Queensland, Australia beBeeLeadership Full time $72,000 - $84,000

Job Opportunity: Front Office Supervisor Role Overview

We are seeking a seasoned hospitality professional to assume the position of Front Office Supervisor. This role entails leading and supporting our team in delivering exceptional guest experiences.

Responsibilities:

  • Serve as a leader, providing guidance and motivation to the team to achieve high standards of service.
  • Oversee daily tasks and ensure they are completed accurately and promptly.
  • Manage guest arrivals and departures efficiently, guaranteeing a seamless check-in/check-out experience.
  • Address and resolve guest complaints promptly and professionally, maintaining high levels of guest satisfaction.

Requirements:

  • Demonstrated leadership skills with the ability to effectively manage and motivate a team.
  • Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of service standards and operations.
  • Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanor, even in challenging situations.

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