Technical IT Infrastructure Specialist
1 month ago
Wilson Parking Australia 1992 Pty Ltd is seeking a skilled Technical IT Infrastructure Specialist to join our team. The estimated annual salary for this role is around $120,000 - $180,000 depending on experience.
About the RoleThis is an operational role that involves ensuring services are operating according to agreed service levels as well as assisting with administrative, reporting, and financial functions of the department.
Key Responsibilities- Engaging in Incident, Request, Change, Problem, and other Service Management processes as appropriate
- Installation, configuration, migrations and management of servers and applications
- Maintaining the IT infrastructure for high availability and reliability including leveraging monitoring systems
- Ensuring cloud-based systems are maintained effectively and secured following best practices
- Ensuring all IT systems are secure and recoverable; adhering to patch management and backup policy
- Acting as an escalation point, collaborating and mentoring other team members when required
- Maintaining and contributing towards the Knowledgebase and process library
- Participating in on-call support roster
- Assisting with project activities when required
- Maintaining effective communications with customers and vendors
- Identifying and raising improvement opportunities via the Infrastructure Team Lead including developing new systems or processes
- Contributing to business cases and assisting with proposals around procurement of new and replacement systems
- Assisting with administrative tasks such as review of invoices, arranging quotes for and managing renewals as well as participating in budgets
- Managing relationships, service levels and jobs with vendors
- Reviewing and managing invoicing for services and products provided
- Demonstrated experience working in both team-oriented and autonomous work environments
- ITIL – Incident, Problem, Change, Release, Configuration management
- Expert knowledge in supporting and maintaining Windows server-based environments
- Expert level with Active Directory – On-Premises and Azure including MFA
- Excellent knowledge of Microsoft 365 and cloud solutions including Azure
- MS Exchange Online – Maintaining Exchange online platform using PowerShell, GUI and Web tools
- Excellent VMware knowledge – BaU operations and upgrades of vSphere
- Backup Infrastructure – including Veeam and tape
- IT Infrastructure hardware troubleshooting and repair
- Excellent communication skills both verbal and written
- Ability to review or build processes including administrative such as invoicing, system change proposals and business cases
- Be fit and able to install network or server equipment into data centres and office locations as required
- 3+ Years in a System Engineer role
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