Maintenance Operations Specialist

1 day ago


Townsville, Queensland, Australia beBeeMaintenance Full time $60,000 - $100,000
Job Title: Maintenance Support Officer

This is a role for a highly organised customer service professional with strong call centre experience and a knack for problem-solving. We are seeking a proactive and compassionate individual to support responsive maintenance services for government housing properties.

Key Responsibilities:
  • Answer and make calls to tenants regarding maintenance issues, providing prompt and professional service
  • Arrange responsive maintenance works and liaise with contractors
  • Calmly manage difficult conversations and provide effective solutions using de-escalation techniques
  • Accurately input and manage data using relevant software, databases, and tools
  • Foster strong working relationships with both clients and contractors
  • Meet or exceed key call centre metrics while maintaining consistent, high-quality service
About You:
  • Previous experience in a call centre or customer service environment
  • Excellent verbal and written communication, active listening, and phone skills
  • Strong multitasking, time management, and decision-making abilities
  • Confidence in resolving issues and thinking on your feet
  • Ability to work collaboratively as part of a team
  • Solid Microsoft Office skills, particularly in Excel, Word, and Teams


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