IT Service Delivery Professional

4 days ago

Canberra, ACT, Australia beBeeservice Full time $102,345 - $123,456
IT Service Delivery Specialist

We are seeking a skilled IT service delivery specialist to join our team. This role is perfect for someone who thrives in a fast-paced support environment and brings a sharp eye for process, structure, and service quality.

Main Responsibilities:
  • Provide responsive technical assistance to staff via various channels.
  • Contribute to the collective success within the ITIL framework.
  • Support change coordination and communication affecting user-facing services.
  • Create and maintain clear knowledge articles empowering users and resources.
  • Participate in reporting, service reviews, and continual improvement initiatives.
Key Qualifications & Experience:
  • Familiarity with the ITIL framework and structured service management principles.
  • ITIL Foundation certified or equivalent understanding of service management.
  • Proficiency in using ITSM tools such as Ivanti or ServiceNow.
  • Hands-on experience supporting enterprise desktop and mobile platforms in an ITIL-aligned environment.
Service Management Expertise:
  • Application Support
  • Incident Management
  • Problem Management
  • Change Management

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