E-commerce Experience Strategist

1 week ago

Sydney, New South Wales, Australia beBeeExperiential Full time $120,000 - $180,000
**E-Commerce Manager Role:**

Vacheron Constantin seeks an experienced professional to join their team as an E-commerce and Client Experience Manager.

This role offers a unique opportunity for an expert to make a significant impact and shape the development of e-business and client experience strategies.

The successful candidate will be responsible for driving e-business growth in Oceania and across the SEAO region, while delivering exceptional client experiences across all channels.

Key Objectives:

  • Develop and manage the e-Business channel for Vacheron Constantin in Oceania and across the SEAO region.
  • Drive an optimal client experience and treatment across all channels (Online, Offline, and O2O).

E-BUSINESS DEVELOPMENT AND MANAGEMENT

  1. Establish and drive e-business development in SEAO in line with global/ regional and Maison online strategies.
  2. Derive acquisition and retention strategies and management of the e-business P&L.
  3. Lead & manage cross-function omni-channel collaboration & activations such as including action plans to develop the web business and virtual engagement plans for Customer Relations Centre.
  4. Manage daily operation of e-Business and coordinate omni-channel tasks in boutique.
  5. Share e-business insights and lead monthly business reviews including providing insights on industry trends and best practice.

LOCAL CLIENT ENGAGEMENT IMPLEMENTATION

  1. Develop the Client engagement plan, working closely with the regional client manager based in Singapore to develop and deploy locally relevant client engagement plan/campaigns/events in Oceania to grow client satisfaction.
  2. Ensure client base development and development of strategic partnerships.
  3. Build 'Clienteling mindset' in boutique, in partnership with local training team adapt the Client Engagement training plan.
  4. Derkive and build client insights and action plan from client analytics to drive performance online and offline.

Requirements:

  • Degree holder with 8-10 years relevant experience in Luxury retail and minimum 3+ years in E-commerce.
  • Practical experience in client management and omni-channel retail, with strong knowledge of digital and e-commerce key business drivers.
  • Self-motivated with great levels of creativity, initiative, and enthusiasm.
  • Strong presentation, negotiating, influencing skills and capability to drive performance.
  • Excellent communication skills, both verbal and written.
  • Ability to build professional working relationships at all levels balancing needs of all stakeholders internally and externally.

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