Returns Team Member

4 weeks ago


Brisbane, Queensland, Australia Jb Hi-Fi Limited Full time
About JB Hi-Fi Group

JB Hi-Fi Limited is one of Australasia's largest and most trusted retailer groups, with hundreds of stores trading under the JB Hi-Fi and The Good Guys banners. Our Home Delivery Centers (HDCs) and Supply Chain teams play a crucial role in our retail business success through imagining and enabling supply chain possibilities that deliver to our customers safely and sustainably.

We combine capability, technology, and an engaging team culture to offer the best brands, a big range of home appliances, and consumer electronics at low prices.

Why Work with Us?
  • We have a supportive, transparent, and inclusive team environment.
  • Our iconic retail brands, JB Hi-Fi and The Good Guys, are multi-award winning and have a rich history in the Australian retail market.
  • We support vulnerable members of our community by making donations to our 'Helping Hands' and 'Doing Good' workplace giving programs, where every dollar donated is matched.
  • We offer generous team member discounts across The Good Guys and JB Hi-Fi.
  • You'll have access to ongoing training and development opportunities from day one.
  • Fantastic long-term career opportunities are available across the broader JB Hi-Fi/The Good Guys group.
The Role: Returns Team Member

This key role reports to the Returns Coordinator and involves the execution of timely and efficient returns of faulty, defective, and damaged bulky goods within the HDC. Responsibilities include:

  • Managing escalated customer returns, ensuring prompt and effective resolution, and communicating any improvement opportunities.
  • Resolving credit claims with suppliers and escalating issues in line with established processes.
  • Ensuring transport carriers comply with service level targets and monitoring key performance indicators.
  • Contributing to the management of effective processes and systems for quality records management and data integrity.
  • Collaborating with store teams to transfer knowledge of bulky goods returns processes.

This role is critical to the successful running of our HDC, requiring a results-driven individual who is highly organized and customer-focused.

About You

We're looking for a professional who can optimize work processes, possess excellent collaboration skills, and work effectively in a team environment and autonomously. Key requirements include:

  • A Year 12 education
  • At least 3 years operational warehouse experience
  • Efficiency in Microsoft applications
  • Availability to work Tuesday to Saturday
Salary and Benefits

As a Returns Team Member, you can expect a competitive salary of around $65,000 per annum, based on location and experience. In addition to your base salary, you'll enjoy benefits such as team member discounts across The Good Guys and JB Hi-Fi, generous leave entitlements, and opportunities for ongoing training and development.



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