Customer Experience Ambassador
2 weeks ago
Our customer experience promise revolves around delivering exceptional service that makes customers feel valued, helpful and relatable.
We strive to provide a seamless and personalized experience for our clients, ensuring their needs are met with professionalism and empathy.
As a key player in our organization, you will play a pivotal role in fostering brand awareness and reputation through positive interactions with new, existing & potential customers.
Key Responsibilities:
- Process returns and store credits efficiently
- Document customer histories in our CRM software
- Monitor and engage with customers across all social media channels
Other Essential Duties Include:
- Developing brand recognition and online reputation
- Collaborating with the team to ensure an outstanding customer experience pre & post purchase is consistently delivered
- Connecting with current and future customers through daily engagement
- Communicating our brand values in a positive, authentic manner
Requirements:
- A strong understanding of our brand identity
- Adaptability and flexibility in a fast-paced environment
- Ability to work effectively in a team setting
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