Senior Engagement Specialist

2 weeks ago

Adelaide, South Australia beBeeEngagement Full time $90,000 - $110,000

Job Title: NDIS Participant Engagement Lead

Job Description:

We are seeking a highly skilled and experienced professional to lead our participant engagement efforts within the National Disability Insurance Scheme (NDIS). As an NDIS Participant Engagement Lead, you will be responsible for working closely with young people, families, and stakeholders to provide exceptional support and guidance throughout the NDIS service delivery process.

Key Responsibilities:

  • Respond to inquiries regarding NDIS services from young people, families, and stakeholders
  • Lead meetings with potential participants to discuss our services and provide personalized support
  • Deliver a positive intake experience for participants, families, mentors, and external stakeholders
  • Monitor service agreements, budgets, and invoice payments
  • Ensure participant objectives are documented and communicated effectively
  • Contribute to the development of NDIS program delivery strategies and initiatives

Required Skills and Qualifications:

To be successful in this role, you will possess:

  • A sound understanding of person-centered thinking and its application in disability support services
  • Knowledge of a range of disabilities, neurodiversity, learning, and chronic health disorders, as well as mental health conditions
  • Ability to plan and develop flexible approaches to assist participants in achieving their NDIS goals
  • Exceptional customer service skills, with a focus on empathy and understanding
  • Ability to work independently and effectively, with strong organizational and time management skills
  • Strong IT skills, including proficiency in Microsoft Office suite
  • Willingness to work within prescribed systems and procedures, with attention to confidentiality and relevant legislation

Benefits:

This role offers a unique opportunity to make a meaningful impact in the lives of individuals and families affected by disability. As an NDIS Participant Engagement Lead, you will have the chance to work collaboratively with a talented team of professionals who share your passion for delivering exceptional support services.

Others:

For more information on this role, please contact us at 8388 6600 or visit our website to access additional resources and materials.

To apply, please upload your cover letter and resume below, addressing the criteria outlined above.

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