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Branch Operations Leader

2 months ago


The Corporation of the City of Whyalla, Australia Coates Full time

About Coates

Coates is an esteemed Australian enterprise with a rich legacy of aiding clients in executing significant projects. Our future is bright, centered on expansion and innovation. We deliver comprehensive solutions across Equipment Hire, Engineering Services, Industrial Solutions, and Power & HVAC.

Your Career Advancement Begins Here...

  • Full-time permanent role, Monday to Friday
  • Quarterly incentive program
  • Company-provided vehicle for business use

At Coates Whyalla, the Branch Manager occupies a pivotal and esteemed position, steering a team of customer service and operational professionals to ensure exceptional service delivery.

This role carries the responsibility for branch performance, emphasizing safety and the achievement of key performance indicators related to revenue, fleet utilization, and customer satisfaction. Success in this position hinges on your ability to connect with individuals, inspire, mentor, and cultivate your team to excel, fostering a collaborative environment while prioritizing outstanding service to Coates' clientele.

Key Responsibilities:

  • Ensure the safety of your team and Coates customers
  • Inspire and guide staff to deliver superior customer service – satisfied customers are repeat customers
  • Develop optimal solutions for our clients – prepare quotes, process purchase orders, and manage hire agreements.
  • Oversee Asset Management
  • Manage branch financials and KPIs concerning fleet availability, utilization, and customer loyalty.

What You Will Gain:

  • Opportunities for professional development and career progression
  • Access to employee discounts, benefits, and wellness programs
  • Option to purchase additional leave
  • Novated leasing and salary sacrifice options
  • 12 weeks of Paid Parental Leave in addition to government schemes
  • Volunteering opportunities through the Coates Foundation

What You Bring:

  • Experience in sales and operational management
  • Proven team leadership experience, fostering a unified team culture
  • A history of meeting customer service KPIs
  • Demonstrated business acumen
  • Exceptional communication skills, both written and verbal
  • Strong proficiency in computer applications, including customer databases and Microsoft Office Suite

Why Choose Coates?

At Coates, we believe that individuals, organizations, and communities flourish when everyone feels valued and included. We are dedicated to implementing our second Reconciliation Action Plan and enhancing gender representation. We also offer growth opportunities through our leadership and development initiatives.

Our commitment extends beyond our operations. Coates actively supports local and national charities through the Coates Foundation and invests in sustainable equipment solutions to contribute to a greener future.

Discover more about our values and opportunities.

Diversity and inclusion are fundamental to our culture. Coates welcomes candidates from all backgrounds, experiences, and perspectives.

Coates. Equipped for you.