Insurance Market Operations Specialist

1 week ago

Melbourne, Victoria, Australia WTW Full time

At WTW, we are seeking an experienced professional to join our Middle Office team as an Insurance Market Operations Specialist. This exciting role offers the opportunity to contribute to the growth and development of our Health and Benefits Practice.

The successful candidate will be responsible for ensuring that client risk management and insurance needs are identified and met. Key areas of accountability include:

  • Providing support to the client service team and sales team in managing our clients' insurance programs, ensuring delivery of high-quality services
  • Preparing client documentation such as renewal reports, quote slips, placing slips, education flyers, presentations, and invoice documents
  • Developing and maintaining relationships with insurers, clients, and other key stakeholders, professionally representing WTW
  • Liaising with insurers on renewals, terminations, and installations in conjunction with GDC back office team and Consultant
  • Providing input and feedback around improving Clients' policy structures and wordings, where necessary
  • Consolidating insurer responses; reviewing and negotiating terms (when required) with insurers in conjunction with Consultants
  • Maintaining comprehensive client data on WTW systems
  • Managing workflow between Consultants and GDC back office team to ensure service levels are achieved
  • Debtor collections are managed in accordance with the terms of trade
  • Leading and coaching less experienced colleagues to cultivate a thorough understanding of insurance markets and offerings, helping them to negotiate effectively with insurers and prepare strong proposals through mentorship and practical guidance
  • Supporting and working closely with Head of Operations & Excellence to identify opportunities to simplify and improve processes
  • Acting as the main support to consistently work with GDC back office team to ensure timely and accurate delivery of tasks on agreed processes and conduct trainings, where necessary
  • Acting as the escalation point for the GDC back office team
  • Strong project management skills to manage timelines and support Consultants on renewals matters especially on remarketing projects
  • Updating GDC teams on changes to Australian regulatory issues, carriers' updates, and contact lists to ensure alignment between the teams
  • Assisting on ad hoc projects and initiatives

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