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Expert Service Delivery Specialist
2 weeks ago
Client Service Delivery Expertise
We are seeking a skilled Client Service Delivery Manager to join our team. This is an exciting opportunity to work with multiple clients, managing service delivery and ensuring smooth operations.
The ideal candidate will have experience in professional services delivery, stakeholder engagement, and issue resolution. They will be able to build strong relationships with clients and drive value through effective service management.
This role involves leading daily service delivery for assigned clients, overseeing projects and work orders, and facilitating regular client meetings. The successful candidate will also be responsible for collaborating with internal teams to ensure optimal resource utilisation and delivery outcomes.
The Client Service Delivery Manager will play a pivotal role in driving continuous improvement and lasting client relationships. They will be expected to identify opportunities for upsells, renewals, and service enhancements, and support business development and promotion of our Connect programme.
The successful candidate will have a tertiary qualification in Business, Technology, or a related field, and certifications in ITIL, PMP, or Agile would be highly regarded. Experience with PSA tools or project systems, such as Jira, Mavenlink, or MS Project, would also be advantageous.
As a key contact post-implementation, the Client Service Delivery Manager will become a trusted advisor, driving growth and success for our clients. If you are a confident communicator, natural collaborator, and service-focused professional who thrives in fast-paced environments, we encourage you to apply for this exciting opportunity.
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