Senior Technical Support Specialist

2 days ago

Cairns, Queensland, Australia beBeeEngineer Full time

We are seeking a skilled and experienced Information Technology Engineer to join our team in a full-time position. The successful candidate will be responsible for providing advanced technical support and maintenance services to our clients.

This role requires the ability to work independently and as part of a team, with excellent problem-solving skills and a strong understanding of IT systems and technologies.

The ideal candidate will have previous experience in a help desk or technical support role, with advanced troubleshooting skills for hardware, software, and network issues.

They will also be familiar with ticketing systems and ITIL best practices, and able to mentor and assist junior team members.

Key Responsibilities
  • Provide advanced technical support and maintenance services to clients
  • Address and resolve escalated helpdesk tickets
  • Enhance clients' experience with prompt, friendly, and efficient service
  • Offer advanced, remote troubleshooting assistance
  • Provide remote hardware maintenance and support
Required Skills and Qualifications
  • English as first language
  • Ability to take constructive criticism professionally
  • Strong problem-solving skills
  • Advanced understanding of support tools and techniques used in MSP's
  • Advanced diagnosis skills and critical thinking for technical issues
  • Advanced experience with Microsoft 365
Benefits
  • Opportunity to work with a leading Managed IT Service provider
  • Friendly and supportive work environment
  • Flexibility to work from home when scheduling allows
  • Stand-up desk and high-powered laptop
  • A proactive approach to ongoing training for life-long skills development
Others
  • Mentor junior team members
  • Follow schedules provided by the Service Manager
  • Adhere to Standard Operating Procedures
  • Contribute to the process of innovative change

  • Senior Technical Lead

    2 weeks ago

    Cairns, Queensland, Australia beBeeEngineering Full time $150,000 - $180,000

    A successful Engineering Manager is required to oversee the technical aspects of our In-Service Support contracts. This role ensures compliance with regulatory frameworks and maintains design integrity and configuration of our fleet.Key ResponsibilitiesManage contract plans, documentation, and team leadership while ensuring ongoing certification and...

  • Senior Care Specialist

    1 day ago

    Cairns, Queensland, Australia beBeeCare Full time

    Job Title: Senior Care SpecialistWe are seeking a compassionate and dedicated individual to join our care team as a Senior Care Specialist. In this role, you will have the opportunity to make a meaningful difference in the lives of our clients by providing high-quality care and support.Key Responsibilities:Conduct initial client intake and screening...

  • Senior Infrastructure Specialist

    2 weeks ago

    Cairns, Queensland, Australia beBeeCivilEngineer Full time $120,000 - $170,000

    About the RoleOur team offers a unique opportunity to work in a rapidly growing engineering consultancy with over 3,000 consulting engineers, scientists and planners across various regions. Our established Engineering Service Line has developed a strong reputation for technical excellence, providing high quality tailored services and specialist advice to a...

  • Senior Technical Director

    7 hours ago

    Cairns, Queensland, Australia beBeeAudio Full time $73,166 - $78,176

    Job SummaryThe Head of Audio, Video & Systems is responsible for leading technical production activities. The ideal candidate will have extensive knowledge of sound and video systems.Key Responsibilities:Manage all aspects of sound and video production.Lead a team to deliver flawless performances.Enhance the audience's experience.Requirements:Possession of a...

  • Senior Specialist in Cardiology

    2 weeks ago

    Cairns, Queensland, Australia beBeeCardiologist Full time $180,000 - $230,000

    Job Title: Senior Specialist in CardiologyOur healthcare facility in Cairns offers a unique lifestyle that suits a wide range of interests. Located in the heart of the tropical north, it serves as the primary gateway to northern Australia.Key Responsibilities:Contribute to the development of a tertiary paediatric cardiology service within the local health...

  • Senior Aircraft Maintenance Specialist

    2 weeks ago

    Cairns, Queensland, Australia beBeeMaintenance Full time $70,772 - $86,134

    Job Title: Senior Aircraft Maintenance Specialist. Jet Aviation is seeking experienced professionals to join their team as Senior Aircraft Maintenance Specialists in Cairns. This role offers an exciting opportunity to work on diverse aircraft maintenance projects in a fast-paced environment.ResponsibilitiesPerform scheduled and unscheduled aircraft...

  • Project Governance Specialist

    2 weeks ago

    Cairns, Queensland, Australia beBeeProjectGovernance Full time $80,000 - $130,000

    Job Title: Project Governance SpecialistThe success of building projects hinges on effective project governance. As a seasoned Project Governance Specialist, you will oversee all phases from concept to completion, ensuring timely and quality delivery.Key ResponsibilitiesManage project delivery from pre-design to post-construction.Coordinate internal teams,...

  • Laboratory and Technical Support Assistant

    2 days ago

    Cairns, Queensland, Australia James Cook University Full time

    Part time (14.5 hpw) | 12 Month Fixed Term ContractBased the Bioresources facility on the Nguma-bada campus, located in SmithfieldHEWL 4 - $70,755 - $75,162 p.a. (pro rata) + 17% super + excellent benefitsAbout the RoleJames Cook University (JCU) is seeking a dedicated Laboratory and Technical Support Assistant to join our Bioresources team. In this role,...

  • Field Technical Officer

    3 weeks ago

    Cairns, Queensland, Australia Rohde & Schwarz Full time

    Join to apply for the Field Technical Officer role at Rohde & Schwarz1 day ago Be among the first 25 applicantsJoin to apply for the Field Technical Officer role at Rohde & SchwarzGet AI-powered advice on this job and more exclusive features.At Rohde & Schwarz we are very proud to be helping to shape the future of communications, information and security....

  • Senior Administrative Support Specialist

    8 hours ago

    Cairns, Queensland, Australia beBeeAdministrative Full time $90,000

    Executive Support RoleThe Executive Assistant to the Chief Executive Officer plays a pivotal role in facilitating the CEO's leadership and decision-making processes.This position ensures seamless day-to-day operations through proactive coordination, high-level administrative support, and professional engagement with internal and external stakeholders.The EA...