Logistics Support Coordinator

2 weeks ago


Toowoomba City, Australia Team Global Express Full time

About Team Global Express

We're a leading Australian-owned transport and logistics business delivering to Australia and New Zealand, striving to become an Environmental, Social, and Governance leader by 2030.

What We Offer

  • A competitive salary of AU$65,000 - AU$80,000 per year, depending on experience, with opportunities for growth and development.

Job Description

This is a Full Time Hours, Monday to Friday position on a Fixed Term basis until the End of March, 2025. You'll provide general administration, data entry, and office support to our team, ensuring efficient operations and timely customer responses.

Key Responsibilities

  1. Provide accurate and thorough information in response to customer queries and escalations through inbound and outbound customer contact.
  2. Utilise multiple freight systems to track deliveries and resolve customer queries, requiring strong data entry skills.
  3. Educate customers on how to use our self-service platforms effectively.
  4. Be able to read customer situations accurately and anticipate their needs.
  5. Stock management - ensure sufficient supplies of all resources and equipment.
  6. Scan and file office work and documentation, handling sensitive information responsibly.

Requirements

  1. A high attention to detail and ability to prioritise tasks efficiently.
  2. Strong Data Entry Skills and proficiency in multiple freight systems.
  3. A sense of empathy and passion for Customer Service.
  4. A strong attention to safety and commitment to compliance.
  5. Previous experience in a similar role is preferred but not mandatory.

Our Inclusive Workplace

We celebrate diversity and are committed to creating a workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome applicants from all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals, and Aboriginal and Torres Strait Islander Peoples.


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