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Member Engagement Officer

2 months ago

Brisbane, Queensland, Australia RACQ Full time

About the Role

We are seeking a highly skilled and motivated Customer Experience Specialist to join our team at RACQ. As a key member of our Member Engagement team, you will be responsible for delivering exceptional customer service and ensuring that our members receive tailored solutions to meet their needs.

Key Responsibilities

  • Engage with members in a professional and empathetic manner, focusing on their unique needs and preferences.
  • Communicate effectively to meet member expectations and resolve any issues that may arise.
  • Maintain up-to-date knowledge of RACQ's products, services, and policies to provide accurate and informed advice to members.
  • Contribute to a positive team culture by working collaboratively with colleagues to achieve shared goals and objectives.

About You

We are looking for a candidate who is passionate about sales and customer service, with excellent communication skills and a focus on listening and problem-solving. You will have a drive for excellence and thrive in a fast-paced environment. A minimum of a Year 12 High School Certificate is required.

Why Join RACQ?

RACQ is a leading provider of financial services and insurance products, with a strong commitment to customer satisfaction and community involvement. As a member of our team, you will have the opportunity to work with a diverse range of products and services, and to contribute to the development of new initiatives and programs.

Employee Benefits

  • Financial benefits and discounts on a range of banking, assistance, and insurance products.
  • Flexible working arrangements to suit your needs, including part-time and full-time options.
  • Professional development opportunities to help you grow and succeed in your career.
  • Recognition and rewards for outstanding performance and contributions to the team.

What We Offer

We offer a range of benefits and perks to support your physical and mental wellbeing, including access to health programs, employee assistance programs, and paid volunteer leave. We are committed to creating a diverse and inclusive workplace, and welcome applications from candidates from all backgrounds.