Exceptional Service Representative

7 days ago

Perth, Western Australia beBeeCustomerService Full time $60,000 - $90,000

Job Title: Member Services Consultant

Job Description:

We are seeking a highly skilled Customer Service Specialist to join our personal finance team. As a key member of the team, you will be responsible for providing exceptional service to our members through personalized and genuine conversations.

The core purpose of this role is to support our members by managing a high volume of inbound and outbound calls, focusing on uncovering proactive solutions and building positive member relationships.

You will also be responsible for processing personal loan maintenance requests from members, including address changes, loan payout requests, and payment method updates.

Additionally, you will assist and action all general member enquiries, which includes management of multiple shared mailboxes and administrative tasks.

Requirements:
  • A desire to maintain a strong focus on achieving sales targets while providing personalized, positive, and effective service to members.
  • Excellent interpersonal skills with the ability to anticipate member needs and proactively offer solutions.
  • Self-motivated with the ability to work collaboratively to achieve individual and team goals.
  • A positive mindset with a drive to learn and continuously improve, embracing new challenges and opportunities for growth.
  • Computer literate with the ability to multitask and prioritize tasks effectively.
  • Experience in customer service or sales – previous lending, call-centre, and/or tele-sales experience highly regarded.
What We Offer:
  • A career at RAC is more than just a job.
  • We are passionate about our people, and we strive to create an environment that fosters their growth and our culture.
  • We value that everyone is different, and we strive to encourage everyone to reach their pinnacle.
  • In addition to a competitive base salary plus super, we offer access to RAC member benefits, an established Diversity & Inclusion strategy, generous discounts on home, contents, and car insurance, free roadside assistance, and in-house Health and Wellness programs.

RAC Finance is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

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