Newcastle Concierge

4 weeks ago

Sydney, New South Wales, Australia Rydges Full time
About the Role

As a Concierge at Rydges Newcastle, you will be responsible for delivering exceptional, personalized customer service to our guests. You will be the face of our hotel, creating a warm and welcoming atmosphere for our visitors.

Key Responsibilities
  • Welcome guests and visitors to the hotel, creating a memorable experience from arrival to departure
  • Park guest vehicles safely and securely in the hotel car-parks
  • Assist guests with luggage and trolleys
  • Deliver guest amenities timely and efficiently
  • Assist guests with bookings for local attractions, restaurants, and bars
  • Support the Food & Beverage team during busy periods
  • Ensure the lobby and public areas remain clean and presentable at all times
  • Complete daily checks and record consumption of in-room minibar
Benefits & Perks

As a member of the Rydges team, you will enjoy a range of benefits and perks, including:

  • Incredible team member discounts from your first day on-the-job
  • 50% off stays at EVT hotels - Rydges, QT, Atura, and more
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more
  • Australia and NZ's largest and most diverse experiences company
Requirements

To be successful in this role, you will need:

  • A Full Drivers Licence and ability to drive manual preferred
  • Competent with Word, Excel, PowerPoint, and software packages
  • A passion for delivering amazing customer service
  • A positive can-do attitude and an electric personality
  • Able to multi-task and enjoy being busy
  • Passionate about a career in hospitality
  • Knowledge of the surrounding area
  • Excellent presentation and communication skills
  • Great organisation and time management skills
  • Able to work within a team environment and autonomously

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