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Out-Patient Care Specialist
2 weeks ago
We're a medical organisation that prioritises patient-centric care. Our team is dedicated to delivering exceptional patient experiences and collaborating with clinicians and health professionals to drive better health outcomes.
About the Role:
- Understanding of medical terminology, organisations, and relevant stakeholders is essential
- Demonstrate effective teamwork and build strong customer and stakeholder relationships
- Excellent interpersonal, communication, and documentation skills are required
- Familiarity with the Medicare Benefits Schedule is necessary
- Experience with medical practice software is an advantage
- CPR training completed within the last three years is mandatory
- A valid criminal record screening is also required
- Work rights in Australia must be held
Patient Experience:
- Deliver a superior patient experience and assist patients in preparing for their provider visit
- Ensure patients are consistently delighted with the level of care they receive and feel comfortable and respected by all our staff
- Ensure services are provided in a practical, coordinated, and patient-focused manner
- Assist patients in navigating the healthcare system
Working with Us:
- A collaborative multi-disciplinary team environment
- An opportunity to be part of a growing team providing exceptional patient care
Key Qualifications and Skills:
- Excellent interpersonal skills with the ability to communicate with people from diverse backgrounds
- Highly organised and demonstrated customer service skills with great attention to detail
- Adaptable and practical with an ability to work under pressure
- Eagerness to contribute to a new model of out-patient care and make an impact in a growing team
