Tourism Consultant

4 days ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $45,000 - $65,000

Are you a customer service enthusiast looking to make a real difference in the lives of others?

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At our organisation, we're seeking passionate individuals to join our tourism division as Contact Centre Consultants.

">The Role

We are looking for representatives who have flexible availability to work weekdays and weekends. This is a fully remote work from home position where you will be supporting our Caravan Parks, Holiday Parks and Wellness Centres across Victoria.

Key Responsibilities
  • Inbound and outbound guest communication through phone, email, SMS and live chat
  • Provide excellent customer service by responding to guests' needs or concerns and ensuring the quality of service meets agreed customer experience standards
  • Engage with guests promoting and up-selling our services
  • Support our Caravan Parks, Holiday Parks, Wellness Centres with securing and managing bookings
  • Responsible for conversion of online enquires to sales
  • Develop positive relationships with guests to provide a great guest experience
Ideal Candidate

The ideal candidate will possess strong attention to detail and experience in guest facing roles. They should also have excellent verbal communication skills and proficiency in using computers and IT systems.

Essential Qualifications
  • National Police check
  • Working with children check
Company Values

Our organisation values diversity and encourages people from different backgrounds to apply. We are committed to providing a child safe environment and are an equal opportunities employer.

Contact Information

Submit your resume and cover letter by clicking on the apply now button.

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