Excellent Customer Service Role

6 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $65,000 - $85,000

**Job Title:** Customer Service Associate

This role is for a professional who wants to deliver exceptional customer experiences in a fast-paced contact center environment.

We are looking for passionate and empathetic individuals with strong communication skills, who can solve problems and think outside the box. You will be working with digital channels to provide outstanding customer service, ensuring Key Performance Indicators (KPIs) are met while aligning with company values.

  • A passion for delivering excellent customer service and finding new ways to engage customers
  • Strong written communication skills
  • Strong computer, analytical, literacy, and conversational skills
  • Strong technical and problem-solving skills
  • A continuous improvement mindset with the ability to identify opportunities to enhance processes and procedures
  • Experience providing service via digital channels is an advantage
  • Previous experience in a Contact Centre or equivalent is highly desirable
About Us

We are a leading regional bank that provides genuine alternative financial services. Our purpose is to create prosperity for our customers, shareholders, and employees through empathy, integrity, and making a difference.

We're committed to fostering a workspace that values and leverages diversity and creates new possibilities. A place where our people feel confident to bring their best selves to work every day.

Our Benefits

We offer:

  • Flexible working arrangements
  • Discounted financial products
  • Salary sacrificing options
  • Paid parental leave with no minimum
  • Paid volunteer days
  • Purchase annual leave
  • BUPA Corporate Plan
  • Employee Assistance Program (EAP)
  • Zero tolerance policy towards Domestic and Family Violence (DFV) with active support for employees experiencing DFV
  • Accessible work support through various practices, systems, office adjustments
  • Gym, shopping, technology, and travel offers
  • 5 employee diversity network groups focusing on First Nations Reconciliation Council, LGBTQIA+, Multicultural, Gender, and Early Career.

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