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Customer Service Expertise Opportunity
3 weeks ago
We are a leading tea brand, committed to delivering exceptional customer experiences through our premium, sustainable ingredients and high-quality products.
As part of our dynamic team, you will have the opportunity to expand your knowledge of our products and become a trusted expert in tea and brewing. You will be responsible for providing exceptional customer service experience to every customer, managing high volumes of stock, and undertaking visual merchandising to provided standards.
About the Role- Deliver outstanding customer service by responding promptly and efficiently to customer inquiries and resolving issues in a timely manner.
- Develop and maintain strong relationships with customers to ensure their loyalty and satisfaction.
- Contribute to a positive store environment by maintaining a clean, organized, and visually appealing store space.
- You possess excellent communication and interpersonal skills, enabling you to build rapport with customers and colleagues alike.
- You are self-motivated, proactive, and results-driven, with a passion for delivering exceptional customer experiences.
- You are flexible and adaptable, with the ability to work in a fast-paced environment and prioritize tasks effectively.
- You are committed to ongoing learning and professional development, seeking opportunities to expand your knowledge and skills in areas such as product knowledge and sales techniques.
- Competitive salary with bonus earning potential through performance incentives and sales targets.
- Enjoy a 50% discount on all products, allowing you to indulge in your love of tea while also promoting our brand.
- Participate in our Moment Makers program, featuring exciting prizes and recognition for outstanding achievements.
- Take advantage of volunteer leave day with a purpose-aligned organization, giving back to your community while developing valuable skills.
- Benefit from our comprehensive employee assistance program (EAP), providing support for your mental health and wellbeing.
