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Service Delivery Coordinator

1 week ago

Melbourne, Victoria, Australia Department of Families Fairness and Housing Full time
Job Description

The Reception Services Officer is a critical position within the office, providing the first impression of the organization. The primary responsibility of this role is to assist clients, the general public, and other service providers with their purpose of contact, ensuring they are provided with accurate and up-to-date information or referred to the right person/agency.

This role involves delivering a high-quality telephone and reception counter service to clients, service providers, and members of the public by maintaining a welcoming and professional manner, acknowledging all visitors and callers, respecting diversity, and responding promptly to their needs.

  • Key Accountabilities:
  • Deliver a high quality telephone and reception counter service to clients, service providers, and members of the public.
  • Attend appropriately to each individual enquiry by taking a helpful approach, establishing the purpose of the visit or call, assessing the service required, and providing the appropriate response.
  • Maintain effective working relationships, liaise efficiently and professionally with all levels of staff.