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Retail Delivery Coordinator

2 weeks ago

Melbourne, Victoria, Australia Good Guys Group Full time

We are looking for a highly skilled Retail Delivery Coordinator to join our team at The Good Guys Group. As a key member of our Customer Solutions team, you will be responsible for delivering exceptional customer experiences through efficient order fulfilment and effective issue resolution.

About Us

The Good Guys Group is a leading Australian retailer with a strong commitment to customer satisfaction. We pride ourselves on providing unbeatable deals and exceptional service to our customers, and we're looking for talented individuals like you to help us achieve this goal.

We value diversity, creativity, and ideas, and our fast-paced and dynamic environment is the perfect place for someone who thrives in a team setting and is passionate about delivering outstanding results.

Key Responsibilities:
  • Deliver exceptional customer experiences through efficient order fulfilment and effective issue resolution
  • Manage third-party sales and payment channel enquiries and facilitate the resolution of issues
  • Identify and escalate website defects to trigger corrections and reduce reputational risk or financial loss
Requirements:
  • Proven customer service skills and experience
  • Ability to multitask and follow processes
  • Accuracy and attention to detail
  • Intermediate computer and numerical skills required