Duty Manager Lead
3 weeks ago
The Role
We are seeking a highly skilled and experienced Duty Manager to join our team at Belgravia Leisure. As a Duty Manager, you will be responsible for ensuring the safety and enjoyment of our patrons in all areas of the facility, including customer services, pools, and the health club.
You will have the acting authority of the Centre Manager when dealing with incidents or emergency responses. To be successful in this role, you will need to be a leader who can keep calm under pressure, with excellent communication skills and a commitment to customer service excellence.
Key responsibilities will include:
- Leading and motivating a team to provide exceptional customer service
- Ensuring the facility is a safe and enjoyable environment for all patrons
- Managing pool plant systems and water quality principles
- Responding to incidents and emergency situations
- Working closely with the Centre Manager to achieve business objectives
Requirements for this role include:
- Strong leadership and communication skills
- Experience in a comparable role or a related field
- Current First Aid and CPR certificates
- National Police Check
- Current Pool Lifeguard Certificate
- Pool Operations Certificate is desirable
Previous experience and success in a comparable role is highly regarded, but not essential.
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