Product Design Director, User Experience

1 week ago

Melbourne, Victoria, Australia beBeeDesign Full time $154,900 - $240,520

About us.
We're a global financial platform for businesses. We provide solutions to manage everything from business accounts, payments, spend management and treasury at scale.

Job Description

We're looking for an experienced product designer to join our team as a Lead of Growth and Corpsite team. As a key member of the product design team, you'll work closely with product managers, engineers, and marketing teams to craft intuitive experiences that drive user engagement and business growth across both our web app and corporate website.

You and your team will be responsible for guiding users to discover our newest features and products, balancing first-rate UX with effective growth strategies. You will also proactively identify areas to incorporate AI into existing strategies and whole new ways of working. Your work will span the entire user journey - from first touch on the marketing site through onboarding, activation, and expansion within the product.

Primary Responsibilities
  • Design and optimise key customer experiences: Amplify the work of our many product squads by creating and optimising key customer pathways through our product, from the moment of engagement (on our corporate website, emails, landing page) through to the moment of conversion (product activation) and all moments in between (re-engagement emails, help & support).
  • Partner cross-functionally: Collaborate closely with product managers, engineers, and growth/marketing leads to define problems and goals, map user flows, prototype new interactions, and launch features that drive acquisition and product adoption.
  • Champion data-driven design: Analyse quantitative product and marketing funnel data to identify friction points in acquisition, activation, and conversion, then iterate on designs (e.g. A/B tests) to improve key growth metrics like website conversion, signup rates, product usage, and upsell.
Requirements
  • Minimum of 10 years in product design (web applications and websites) with a strong track record of delivering impactful digital products as an IC (staff-level experience or equivalent) as well as experience leading high performing design teams.
  • Growth experience: Proven ability to use design to improve growth metrics (activation, retention, conversion, upsell, etc.). You are comfortable running design experiments and iterating based on user data.
  • Cross-functional collaboration: Excellent communication skills and a history of working closely with product, engineering, and marketing teams.
  • User-first approach: Deep empathy for customers and a user-centered design mentality.
Equal Opportunity Employer

We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard colour, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions.

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